Returns & refunds
Returns for handcrafted solid wood products
We want you to be happy with your Holz-Liebling product. If something is not right, please contact us so we can find the best solution for your order.
Contact us first
Please contact us before returning an item so we can help you with the next steps.
Order number
Please include your order number and the email address used for the order.
Safe packaging
Products should be packed carefully to prevent damage during return shipping.
Damaged delivery
If your order arrives damaged, please send us photos of the product and packaging.
Returns
How to request a return
If you would like to request a return, please contact us before sending anything back. Include your order number, the product name and a short description of your request.
We will review your message and guide you through the next steps.
Custom-made products
Made-to-order and custom items
Many Holz-Liebling products are handcrafted, made to order or produced according to selected options. Custom-made or individually configured products may be excluded from standard returns where permitted by applicable law.
If you are unsure whether this applies to your order, please contact us before placing your order.
Before you send something back
Please do not send products back without contacting us first. Returned items should be packed safely to avoid damage during transport.
If your product arrived damaged or something is missing, please contact us as soon as possible and include photos of the packaging and product.